Privacy Policy

Introduction

Flexelent (“we,” “us,” or “our”) values the privacy of our customers and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.flexelent.com and use our services, including placing orders through our integrated WooCommerce platform.

Information We Collect

When you use our website or services, we may collect the following information:

  • Personal Information: First and last names, email addresses, shipping and billing addresses, phone numbers, and order numbers.
  • Payment Information: Payment details such as credit card information, PayPal, Amazon Pay, or Google Pay details, processed securely via third-party payment processors.
  • Cookies and Usage Data: We use cookies and similar tracking technologies to monitor the activity on our website for analytics, marketing, and customer support purposes.

How We Use Your Information

We use the collected information for various purposes, including:

  • Order Processing: To process and fulfill your orders, including managing payments, shipping, and delivery.
  • Customer Support: To provide customer support, respond to inquiries, and manage returns or complaints.
  • Marketing and Analytics: To send promotional emails (only if you’ve opted in), and to analyze website usage to improve our services.

Sharing of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except:

  • Third-Party Service Providers: We may share your information with third-party service providers, such as Amazon, for order processing and fulfillment. These providers have their own privacy policies governing the use of your data.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Storage and Security

We are committed to ensuring that your information is secure. We implement a variety of security measures, including encryption and secure servers, to maintain the safety of your personal information. We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. You may request the deletion of your data by contacting us.

User Rights and Access

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Rectify: Request corrections to any inaccurate or incomplete information.
  • Delete: Request the deletion of your personal data.
  • Opt-Out: Opt-out of marketing communications by contacting us.

To exercise any of these rights, please contact us at info@flexelent.com or through our contact form on the Contact Us page.

Cookies and Tracking

We use cookies to improve your experience on our website, for analytics, and for marketing purposes. Cookies are small files that are stored on your device when you visit our website. You can control the use of cookies at the individual browser level. However, if you choose to disable cookies, it may limit your use of certain features or functions on our website.

International Data Transfers

We do not transfer personal data internationally. All data processing is conducted within the country where you made the purchase.

Children’s Privacy

We do not transfer personal data internationally. All data processing is conducted within the country where you made the purchase.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. If we make any material changes, we will notify you via email and post the updated policy on our website’s main page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Last Updated: 9/15/2024